1. The waitlist is free
Joining the Zetapad waitlist does not require payment, so there is no charge to refund. A pricing preference you share on the waitlist is not a purchase or an authorization to charge you.
2. Our 14-day refund policy
If Zetapad offers a paid subscription, you may request a refund within 14 days of a payment, including a renewal payment. Contact us within that period with the email associated with your purchase and enough information to identify the transaction. Please do not send full payment card details.
We will review your request and, after verifying the payment, return an eligible refund to the original payment method where possible. The time it takes for a refund to appear depends on your payment provider. Any rights you have under applicable consumer law continue to apply, including where the law gives you a longer period or additional remedies.
3. Cancelling a subscription
To request cancellation or a refund, email support@zetapad.com. Cancellation and refund requests are separate: please tell us if you want both. Cancellation stops future renewals; it does not automatically refund an earlier payment. Specific plan and billing terms will be presented before you purchase.
4. Questions or billing issues
If you see a payment you don’t recognize, believe you were charged incorrectly, or need help with a refund, contact support@zetapad.com with the relevant transaction details. We’ll review the issue. Please don’t include full payment card details.
5. Changes to this policy
We may update this policy as our offerings change. We’ll post the updated version here and provide notice where required. Changes do not take away rights that apply to purchases already made. See also our Terms of Service and Privacy Policy.