Refund Policy

This Refund Policy applies to all paid Zetapad subscriptions purchased directly through Zetapad checkout or approved sales channels. It governs monthly and annual plan charges, upgrades, downgrades, seat changes, and related billing events for individual and organizational customer accounts.

By purchasing a paid subscription, you agree to the pricing, billing interval, and renewal terms presented at checkout and in your account billing settings. This policy should be read with our Terms of Service and any enterprise order form or master subscription agreement.

If a separate written contract with Zetapad includes custom billing or refund terms, that contract controls for the covered account. For all other accounts, this public policy applies. We recommend that billing owners review it carefully before activating paid access for teams.

Zetapad may offer free trials, promotional credits, or limited evaluation periods. Trial terms, including duration and feature access, are shown at signup. Unless explicitly stated otherwise, trials convert to paid subscriptions only if you provide a payment method and confirm purchase.

If a trial converts automatically under a disclosed offer, the first paid charge is processed on the conversion date shown in your billing settings. You can avoid the first charge by canceling before that date through account settings or by contacting support.

Refunds for trial conversions are handled according to this policy once payment is processed. We encourage customers to evaluate permissions, integrations, and expected usage during the trial window so the selected plan aligns with operational needs before billing begins.

Paid subscriptions are billed in advance on the monthly or annual interval selected at checkout. Renewal occurs automatically on the same calendar billing anchor unless your plan is canceled, paused by written agreement, or changed through a confirmed billing modification.

You authorize Zetapad and our payment processors to charge the payment method on file for subscription fees, applicable taxes, and approved add ons. It is your responsibility to keep billing contacts, legal entity details, and payment credentials accurate and current.

Invoices, receipts, and billing history are available in the account billing interface for eligible plans. If your organization requires purchase order references or tax documentation, provide those details before renewal where possible to avoid payment delays or administrative disputes.

Monthly subscriptions are generally non refundable after payment is successfully processed. Because monthly plans offer short billing intervals and immediate access, cancellation stops future renewals but does not reverse the active month that has already been delivered to your account.

If you cancel a monthly plan, paid features remain available until the current billing period ends. After expiration, the account downgrades to the applicable free tier or restricted state unless another paid subscription is activated by an authorized billing administrator.

In rare cases involving duplicate charges, processing errors, or demonstrated platform outages directly attributable to Zetapad, we may review requests for a partial or full refund. Any approved exception is discretionary, case specific, and does not establish a recurring entitlement.

Annual subscriptions provide discounted pricing in exchange for upfront commitment and are billed for the full annual term at purchase or renewal. Unless local law requires otherwise, annual fees are non prorated after the applicable refund window closes for that term.

For first time annual purchases made directly through Zetapad self serve checkout, we provide a 30 day refund window from the initial charge date. During this period, you may request cancellation and refund of the annual base fee subject to verification.

Renewed annual terms, expansion charges, and contract based annual commitments are typically not refundable after processing, except where required by law or expressly stated in a signed agreement. Customers should review seat counts, renewal timing, and procurement approvals before renewal.

When you upgrade plan tier or increase seats, charges may apply immediately or at the next invoice event depending on the billing model shown at checkout. Any proration method displayed during the change process governs the final charge calculation for that event.

Downgrades, seat reductions, or add on removals usually take effect at the next renewal to preserve access through the paid period. Unless a contract states otherwise, downgrades do not create retroactive credits or refunds for capacity already available to your team.

Certain add ons, one time implementation services, partner fees, or third party pass through costs may be non refundable once provisioned. We clearly identify such items before purchase. Please confirm internal approval and usage requirements before activating optional paid modules.

Displayed prices may exclude taxes, duties, or transaction fees required by your jurisdiction. At checkout we calculate taxes where possible based on billing address and legal entity information. You are responsible for providing accurate tax data and exemption documentation where applicable.

If local regulations require tax withholding or reverse charge treatment, billing responsibility follows applicable law and contract terms. Zetapad may issue corrected invoices if tax information is missing, invalid, or later updated after compliance validation by our billing team.

Subscription charges are processed in the currency shown at checkout or on your invoice. Currency conversion fees imposed by your bank, card network, or payment provider are outside Zetapad control and are not refundable by Zetapad unless required by law.

If a renewal or invoice payment fails, we may retry charges using standard dunning schedules and notify billing contacts. During unresolved non payment, Zetapad may limit premium functionality, pause account provisioning, or suspend workspace access until outstanding amounts are resolved.

Suspension for non payment does not waive amounts already due. Reactivation may require settlement of unpaid invoices and verification of an updated payment method. Repeated payment failures can result in account termination under our Terms of Service and collection enforcement rights.

If your organization believes a failure or suspension occurred in error, contact billing support promptly with invoice identifiers and payment evidence. We will review logs, processor responses, and account status to restore service quickly when a valid payment resolution is confirmed.

If you believe a charge is unauthorized or incorrect, contact hello@zetapad.com before initiating a bank dispute. Early review usually resolves issues faster because we can inspect account activity, invoice history, and payment processor records directly with billing context.

Submitting a chargeback without first contacting Zetapad may delay support resolution and can trigger temporary account restrictions while we investigate. We may request documentation confirming account ownership, authorized users, and transaction details before issuing a final billing determination.

Fraudulent, abusive, or repetitive chargeback patterns may lead to suspension or permanent termination of paid services, subject to applicable law. This measure protects customers and the platform from payment abuse while preserving our ability to provide fair billing operations.

From time to time, Zetapad may offer goodwill refunds or service credits for extraordinary situations, such as prolonged incident impact or documented onboarding failure despite good faith collaboration. Any goodwill remedy is discretionary and evaluated on the facts of each case.

Credits, when provided, are typically applied to future invoices and are not redeemable for cash unless required by law. Credit use may be limited to specific products, billing entities, or validity periods communicated at issuance and documented in billing notes.

A granted exception does not modify this policy for future periods, other customers, or separate products. We reserve the right to decline repeated goodwill requests when account usage indicates expected service delivery or when prior concessions already resolved comparable concerns.

Nothing in this policy limits non waivable rights provided under applicable consumer protection laws. Where local law grants mandatory cancellation rights, cooling off periods, or prorated remedies, Zetapad honors those requirements for eligible users in the relevant jurisdiction.

To process a legally mandated refund request, we may request residency evidence, transaction records, and account ownership verification. Providing complete information helps us determine eligibility quickly and ensures we apply the correct legal standard for your specific purchase context.

If a governing authority or court determines that a policy term is unenforceable, the remainder of this policy remains in effect to the fullest extent permitted. We may update language to align with legal developments while preserving transparent billing communication.

Send refund requests to hello@zetapad.com from an authorized billing contact and include your workspace URL, invoice number, transaction date, and reason for the request. If relevant, attach screenshots or evidence that helps us verify the issue and evaluate eligibility.

Our billing team typically acknowledges requests within two business days and may ask follow up questions before final determination. Complex enterprise cases involving procurement teams, tax corrections, or contract interpretation can take longer, but we provide status updates during review.

When a refund is approved, processing time depends on the payment method and financial institution. Most card reversals appear within five to ten business days, while bank transfer timelines vary by region. We will confirm approval and reference details in writing.

We may revise this Refund Policy to reflect pricing model changes, legal obligations, operational improvements, or product packaging updates. Material changes are posted with an updated effective date so customers can review current terms before new billing events occur.

Unless required otherwise by law or contract, updated terms apply prospectively from the effective date. Continued use of paid services after the effective date indicates acceptance of the revised policy for future billing periods and purchases.

If you do not agree with an updated policy, you may cancel before the next renewal. Existing prepaid periods remain subject to the terms in effect when the relevant charge was processed, except where law requires application of newer protections.